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Mid-level Banking, microfinance, insurance Jobs in Africa
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Fairmoney Nigeria
Collections Specialist
Abuja, Nigeria
Absa Group Ltd
Relationship Manager - Corporate Banking
Nairobi, Kenya
First Bank of Nigeria Limited
Team Lead, Helpdesk And Stakeholder Management Specialist
Lagos, Nigeria
First Bank of Nigeria Limited
Helpdesk & Stakeholder Management Specialist
Lagos, Nigeria
Rand Merchant Bank
Relationship Manager
Lagos, Nigeria
Wema Bank Plc
CLOSEDIFRS 9 And Regulatory Reporting Specialist
Lagos, Nigeria
First Bank of Nigeria Limited
CLOSEDWeb Developer, Publisher, App & SEO Specialist
Lagos, Nigeria
Sidian Bank
CLOSEDRelationship Manager - Trade Finance And SME
Nairobi, Kenya
Sidian Bank
CLOSEDBranch Manager - Rift Valley Region
Nakuru, Kenya
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Prudential Assurance Uganda
CLOSEDHead Of SCB Partnership
Kampala, Uganda
Closing: May 17, 2024
7 days remainingPublished: May 8, 2024 (2 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
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- A minimum of 2 years of experience in microfinance bank/bank/Fintech operations directly dealing with delinquent clients and other problem-solving situations.
- Apt in negotiating and persuading.
- Good knowledge of the collection process and approach.
- Excellent collaborator and team player
- Excellent communication skills, both oral and written.
- Ability to adapt to new challenges in a dynamic, fast-paced environment while managing multiple projects.
- You may have an understanding/working knowledge of a collections system (advantageous)
- You should be comfortable with skills in Microsoft Office/Google Workspace.
- You should have working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment.
Benefits
- Private Health Insurance
- Pension Plan
- Training & Development
- Performance Bonus
Responsibilities
- A minimum of 2 years of experience in microfinance bank/bank/Fintech operations directly dealing with delinquent clients and other problem-solving situations.
- Apt in negotiating and persuading.
- Good knowledge of the collection process and approach.
- Excellent collaborator and team player
- Excellent communication skills, both oral and written.
- Ability to adapt to new challenges in a dynamic, fast-paced environment while managing multiple projects.
- You may have an understanding/working knowledge of a collections system (advantageous)
- You should be comfortable with skills in Microsoft Office/Google Workspace.
- You should have working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment.
Benefits
- Private Health Insurance
- Pension Plan
- Training & Development
- Performance Bonus
- We are looking for passionate individuals with a flair for debt recovery to join a fast-growing team in Abuja.
- You will be working as our Collections Specialist in our Lending team.
- You will be based in Abuja and working with our other Collections Specialist, as well as our other teams based in Lagos.
- Your mission is to support the business while we continue to be the #1 choice for digital lending in Nigeria.
- You will do this by ensuring that customers with delinquent loans are contacted, negotiating overdue payments, and carrying out necessary actions that initiate recovery.
- We also need folks who are going to help improve the team’s overall collections rate.
Roles and Responsibilities
Your mission will be to:
- Plan a course of action to recover outstanding payments.
- Follow up with customers for all outstanding payments and identify problematic accounts. Ensures Non-Performing Loans are followed up and monitored diligently.
- Responsible for communicating with delinquent borrowers, and establishing and developing effective payment plans with the delinquent borrowers.
- Listen actively to customers and ensure conversation is collection-driven.
- Advise customers on their payment options and best methods of payment.
- Properly document information from the conversation.
- Negotiate payoff deadlines or payment plans.
- Create trust relationships with debtors when possible to avoid future issues.
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